Systems we service:

Terms & Conditions

Payment?
We accept Cash, Money Orders,and PayPal payments. After payment has been made and has CLEARED, we will ship your unit back within 24 hours (excluding weekends and holidays). Sorry, we do not accept checks.

Questions?
We can be reached by phone at 1-864-784-9476 or by email. Our business hours are 6:00pm – 9:00pm (EST) Monday through Friday. Saturday/Sunday 10:00am-6:00pm. Please allow 24 hours for response by email. If you call our office during closed business hours, please feel free to leave a message, we will return your call during the next business day.

Shipping?
You can ship us your package with your choice of a carrier. We STRONGLY encourage you package your unit properly and securely; we are NOT responsible if we do not receive your package and/or it arrives damaged. It is in your best interest to get signature confirmation and insurance to insure that we receive your package on time and unharmed. ??We will ship your package back using USPS  with ample insurance. You can also request overnight shipment for an additional charge. We are NOT responsible for delayed, lost or damaged shipments.

We do NOT return broken parts with your repaired unit.

Lost or Damaged Packages
One of our top priorities is to make sure that your package does not get lost or damaged. We ship everything USPS  with tracking and insurance. If your package does get lost or damaged, we will assist you in filing a claim with USPS; however, we are NOT responsible for lost or damaged packages. Most carriers require a minimum of 2 inches of cushioning on all 6 sides of your merchandise to properly protect your shipment. Damage claims will often be denied by the carrier if they determine cushioning was insufficient.

Warranty?
Videogamedoc.com offers a 90-day warranty on all parts and labor. You will be responsible for shipping your unit back to us. We will pay shipping after the repair has been completed.


Legal?
We are NOT affiliated with the manufacturer of your unit, nor do we represent them or are supported by them in any way. We are independent service providers for small electronic repair.

Abandoned Items ?
We will hold your unit for 10 days after the repair date in order to get your information from you. After 10 days, there will be an additional charge of $10.00 per week until the information is provided. If after 30 days (from the date we repaired your item), you have not paid for repairs or have not returned our phone calls/emails, said property becomes the property of videogamedoc.com. Your unit and/or parts will be considered abandoned.